Returns and Exchange Policy

Returns and Exchange Policy

WESELLIT’s primary concern is the satisfaction of its clients. Should any of the products fail to meet your expectations, we have the following remedies available to you:

Electronically-Delivered Software

Due to the nature of electronically-delivered software (ie. Microsoft ESD) where the product key is personal and only attributable to a specific email address, once the product key is received by the customer via email, refunds and exchanges are not possible unless such product key is found to be defective.

Subscription-Based Software

For subscription-based software (ie. Microsoft CSP, Autodesk), the customer is made aware upon purchase that they are purchasing for a specific period (ie. monthly, quarterly, yearly). Any cancellations or pre-terminations of subscriptions will result to a fee corresponding to a pro-rated amount of the total subscription cost, unless the subscription is found to be defective. Cancellation/pre-termination date will be based on the time WESELLIT Support confirms the cancellation request of the customer.

 

Other Products

For all other products, WSI will only allow exchanges/refunds if:

  1. It is still within 7 days from purchase
  2. The product is defective and repair is not possible
  3. The item, including packaging, can be returned in good condition

To process refunds and exchanges, the customer should take the following steps:

  1. Contact support@wesellit.ph or our hotline at 02-8585544
  2. Provide/Send the following information to our Customer Support Representative (CSR)
    1. Name of customer
    2. Email address of account on WESELLIT
    3. Order # (4 digit number found in the email confirmation related to your order, or found in “My Orders”)
    4. Reason for returning
    5. Proof of defect (if item has already been shipped out)
    6. Proof of Purchase (airway bill from delivery)
    7. Item pick up address, contact person and number (if approved for inspection)
  3. Once the CSR approves the inspection, we will arrange for pick up of the item from your specified address
  4. Once received, we will validate within 3 days if the item is approved for exchange/refund