WESELLIT’s primary concern is the satisfaction of its clients. Should any of the products fail to meet your expectations, we have the following remedies available to you:
Due to the nature of electronically-delivered software (ie. Microsoft ESD) where the product key is personal and only attributable to a specific email address, once the product key is received by the customer via email, refunds and exchanges are not possible unless such product key is found to be defective.
For subscription-based software (ie. Microsoft CSP, Autodesk), the customer is made aware upon purchase that they are purchasing for a specific period (ie. monthly, quarterly, yearly). Any cancellations or pre-terminations of subscriptions will result to a fee corresponding to a pro-rated amount of the total subscription cost, unless the subscription is found to be defective. Cancellation/pre-termination date will be based on the time WESELLIT Support confirms the cancellation request of the customer.
For all other products, WESELLIT will exchange or refund the products, as long as it hasn’t been shipped out. If the item has already been shipped out, WSI will only allow exchanges/refunds if the product is defective and repair is not possible, within the warranty period.
Products may be returned or exchanged once the buyer provides WSI the following information:
• Name of customer
• Order # (4 digit number found in the email confirmation related to your order, or found in “My Orders”)
• Reason for returning
• Proof of defect (if item has already been shipped out)
To process refunds, cancellations and exchanges, please contact email@example.com